Privacy Policy

PRIVACY POLICY AND COOKIES POLICY

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Each user may at any time request the deletion of all their personal data stored by DELYSIA by writing an email to contact@delysia.fr

The visitor is likely to provide personal data. The provision of this personal information is optional.

By entering this data in the Online Shop, you guarantee that you are using your real identity, and that all the information you provide is true, current, real and complete at the time you provide it to us.

By placing an order, you agree and understand that we may store and process your personal data. DELYSIA fully respects the privacy of people using the Online Store.

DELYSIA's privacy policy is an integral part of these General Terms and Conditions of Sale. The Privacy Policy defines in particular the conditions under which the personal data of Customers collected by the Seller on behalf of DELYSIA are processed, or that the Customer provides to the Seller when the Customer places an order on the Site.

We receive, collect and store any information you enter on our website or provide to us in any other way. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the login; email-address ; the password ; computer and login information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personal identification information (including name, email address, password, communications); payment details (including credit card information), comments, feedback, product ratings, recommendations and personal profile.

When you transact on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons mentioned above.

We collect this non-personal and personal information for the following purposes:

Provide and operate the Services;

Provide our users with ongoing assistance and technical support;

To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

Comply with applicable laws and regulations.

Our business is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Shopify.com and used by our company follow the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to inform you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.

In addition, the policy on the use of cookies applies to the site www.delysia.fr which is operated by or on behalf of DELYSIA. It sets out how we use cookies and other similar technologies on our Sites.

The use of cookies is common on the Internet. Although most web browsers automatically accept cookies, the decision whether or not to accept cookies is yours. You can choose to accept or refuse cookies with or without giving your consent. You can adjust your browser settings to prevent the receipt of cookies, or to receive a notification each time a cookie is sent to you.

By using our Sites, you consent to the use of cookies in accordance with this Cookies Policy. If you do not agree to our use of cookies in this manner, you must refuse the use of cookies by selecting the appropriate settings on your browser or not use our Sites. The most common browser settings in this regard will be described below. However, please note that if you set your browser to refuse cookies, you may not be able to access all the features of our Websites.

What is a cookie? Cookies are small files or data stored on your computer (or other Internet-enabled device, such as a smartphone or tablet) when you visit one of our Sites. A cookie typically contains the name of the website the cookie originated from, the "lifetime" of the cookie (i.e. how long it will stay on your device), and a value, which is usually a randomly generated unique number.

What are cookies used for? We use cookies to improve your browsing experience, make our Sites easier to use, and to better tailor the Sites and our products to your interests and needs. Cookies may also be used to make your future activities and experiences on our Sites faster. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits. We also use cookies to compile anonymous aggregate statistics that allow us to understand how people use our Sites and help us improve their structure and content. We cannot personally identify you from this information. Sometimes, if we have obtained your informed consent in advance, we may use cookies, tags or other similar devices to obtain information that allows us to show you, either on our own Websites or on third party sites or by any other means, advertisements based on the analysis of your browsing habits.

What are the cookies used on this site NOT used for? We do not store sensitive personal information, such as your address, password, credit or debit card details, etc., in the cookies we use.

Who uses the information stored in cookies? The information stored in cookies on our Websites is used exclusively by us, with the exception of those from the “third-party cookies” identified below, which are used and managed by external entities to provide the services we have requested. to improve our services and the user experience when browsing our Websites. “Third-party cookies” are used mainly to obtain access statistics and to guarantee the payment transactions carried out.

Do we set cookies on a third-party medium? We may place our cookies on the websites of our partners displaying advertisements for our brands and/or products. These cookies are mainly used to present you with appropriate content, corresponding to your interests, and to evaluate the consultation of our content (including advertising).

What types of cookies do we use? Our Sites use cookies and/or other similar technologies such as device IDs, web beacons or web beacons to collect and store certain information. Typically, when using these technologies, pieces of information or code are transferred or accessed by a website to/from your computer's hard drive or mobile device to store and sometimes track information. about you. Cookies and similar technologies allow you to be recognized when you use the same computer or mobile device to interact again with websites and online services and can be used to manage a range of features and content, to store searches and to present personalized content.

WE USE THE FOLLOWING TYPES OF COOKIES:

Strictly Necessary Cookies and Functionality Cookies. These are cookies which are necessary for the operation of the delysia.fr site and which are used according to the conditions defined with you. They include, for example:

XSRF-TOKEN and hs: Used for security reasons (duration: the session)

svSession: Used in connection with user login (duration: 12 months)

SSR-caching: Used to indicate the system from which the site was rendered (duration: 1 minute)

consent-policy: Used for cookie banner settings (duration: 12 months)

smSession: Used to identify members connected to the site (duration: the session)

TS*: Used for security and anti-fraud reasons (duration: the session)

bSession (duration: 30 minutes) and fedops.logger.X (duration: 12 months): Used to measure the efficiency of the system

COOKIES FROM SOCIAL NETWORK PARTNERS AND ANALYSIS AND ADVERTISING PARTNERS

Google Analytics: Our Sites use Google Analytics, a web analytics service. Google Analytics uses cookies to help the Sites analyze how visitors use the Sites. The information generated by the cookie and relating to your use of the Sites (this information includes your IP address) will be transmitted and stored on a Google server located in the United States. Google uses this information for the purpose of evaluating your use of the Sites, compiling reports on Site activity for Site operators, and providing Site operators with other services relating to Site activity. Sites and Internet Use. You can prevent the storage and processing by Google of data relating to your use of the Sites generated via the cookie (this data includes your IP address) by downloading the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Google Tag Manager: Our Sites also use Google Tag Manager. This service makes it possible to manage the “tags” of the Sites via an interface. "Tags" are small pieces of code that are used, for example, to measure traffic and visitor behavior, understand the effect of online advertising and social media, set up remarketing strategies and orientation towards target groups, and testing and optimizing websites. Google Tag Manager only implements tags. This means that no cookies are used and therefore no personal data is stored. We list them here to be exhaustive and to be transparent about the tools we use. If you have opted out at domain or cookie level, this opt-out remains in place for tracking tags if implemented with Google Tag Manager.

How to customize your cookie preferences in your internet browser settings? Internet browser settings are generally programmed by default to accept cookies, but you can make adjustments easily by modifying your browser settings. However, if you choose to disable cookies on your browser, you may not be able to take advantage of all the features offered by our Sites.

FOR MORE INFORMATION ON HOW YOU CAN CUSTOMIZE YOUR COOKIES OPTIONS IN YOUR BROWSER SETTINGS, PLEASE CONSULT THE FOLLOWING LINKS:

For Internet Explorer™: http://windows.microsoft.com/en-us/windows7/how-to-manage-cookies-in-internet-explorer-9; For Safari™: http://support.apple.com/kb/HT1677?viewlocale=en_US; For Chrome™: https://support.google.com/chrome/answer/95647?hl=en; For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences; For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html.

For information on other commonly used browsers, please visit http://www.allaboutcookies.org/manage-cookies/.

Please note that if cookies are disabled, some features of the site (eg online ordering) may not work as expected.