Delivery & Returns
DELIVERY AND RETURNS
SHIPPING POLICY
The articles will be delivered to the delivery address that you indicated to us on the order form, and this, at your expense.
The delivery is free in relay point from 190€ of purchase in Metropolitan France, Belgium and Luxembourg.
We cannot be held responsible if this address is incorrect.
Please note that we do not deliver to PO boxes.
Delivery of items purchased from our Online Store may be subject to territorial restrictions.
We can deliver our products to the following countries/regions:
Metropolitan France, Guadeloupe, Martinique, Reunion Island, Saint Barthélémy, Saint Martin, French Polynesia, New Caledonia, Wallis-et-Futuna, Mayotte, French Guiana, Saint-Pierre-et-Miquelon, Italy, Germany, Spain, Portugal, Belgium, Luxembourg, United Kingdom, Switzerland, Andorra, Monaco, Greece, Malta, Cyprus, Netherlands.
The majority of orders are prepared within 48 hours and sent to the carrier of your choice the next working day.
These shipping times can extend up to 7 working days when certain items need to be made to order (eg swimsuit jewellery) or during our promotional operations.
Prices, shipping and delivery times vary depending on the type of products ordered, the delivery address and the delivery method chosen:
- The applicable prices and delivery times will be communicated to you before confirming your order.
- The shipping times, being variable from one product to another, they are indicated on the page of each article.
The shipment of the complete order will be made according to the longest shipping time of the items ordered.
Be careful not to confuse the shipping time and the delivery time:
Any shipping time indicated applies from receipt of your payment of the purchase price and ends when the products ordered are entrusted to the carrier.
Any delivery time applies from the time the products are dispatched until delivery to the address indicated.
To this end, please note that a working day corresponds to a day during which French banks are open, with the exception of Saturdays and Sundays.
If we have not succeeded in delivering your order within the aforementioned period, your only recourse against us consists of your right to cancel the order in question and to be fully reimbursed for the sum which you have paid to us for the said order.
The transfer of ownership of the Products is made on the date of delivery of the Products to the address you have indicated to us.
Once you have received the Product, you bear all risk of damage to or loss of the Product.
In the presence of an apparent anomaly in the package (in particular damaged package, open package, traces of liquid, etc.), the Buyer or the Recipient of the ordered products must not open the package but is invited to bring it back unopened in a period of five working days in a post office or to refuse it in the presence of the deliverer and establish a "report of spoliation".
The opening of said package excludes any recourse to the carrier (La Poste, Chronopost, etc.). The Purchaser or the Recipient is also invited to report the problem encountered to delysia.fr by contacting customer service via contact@delysia.fr
In the case of multiple orders, we reserve the right to deliver the Products separately (each partial delivery being deemed to constitute a separate contract) or to deliver only part of the order.
Any customs or import charges are the responsibility of the customer. For example, for a package intended for export to the United Kingdom, it will be the responsibility of the recipient to pay the taxes or customs duties that apply to the country of destination.
Customs charges may apply for orders delivered outside the European Union.
REFUND
If for any reason whatsoever you are not satisfied with your purchase, in accordance with article L.121-20 of the consumer code, you have a period of 14 clear days from the date of receipt to exercise your right of withdrawal and return to us at your expense the products ordered for reimbursement.
Incomplete, damaged, worn or soiled items are neither refunded nor exchanged.
Similarly, returns are only accepted if the products have their original label still attached, and the protective sticker which ensures the hygiene of the bottom of the DELYSIA swimsuit.
We will send you an email to confirm that your refund has been processed within fourteen (14) days of receipt of the returned item.
To exercise your right of withdrawal, you must notify us of your decision within the time limit:
- By completing the return form. To do this, go to the foot of the home page then select "RETURN FORM". Once the voucher has been completed, a confirmation email will be sent to you.
- Or by using the information mentioned in the form attached to these Conditions as Annex 1 to be sent:
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By registered mail to the following address: "DELYSIA 6 ter impasse des bons neighbors 13080 Aix-en-Provence"
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Or by e-mail at contact@delysia.fr . If you contact us by e-mail, we will acknowledge receipt of your withdrawal.
Please return the item to us along with the delivery note, so that our logistics services can identify your order upon receipt.
Return costs remain your responsibility (except in the event that we have delivered an item to you by mistake or if the item in question is damaged or defective).
You can use the carrier of your choice and return your package to us at the following address:
"DELYSIA 6 ter impasse des bons neighbors 13080 Aix-en-provence" mentioned in the return confirmation email.
You must return the Products as soon as possible, in any case within 14 days of notification of your withdrawal.
Upon receipt of the Product, we will make a full refund within 14 days, except for the return costs, which will remain your responsibility.
The reimbursement of the delivery costs of the initial order will only be reimbursed if the return is made on the entire order.
And the refund will be made on the basis of the lowest delivery rate offered by delysia.fr.
In addition, please note that according to article L. 221-28 of the Consumer Code the following Products cannot be returned for:
- Articles made to the consumer's specifications or clearly personalized.
- Articles which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
ANNEX 1
(Art. R. 221-1 of the Consumer Code)
Complete and send the information contained in the form by clicking on the following redirect link (or send the information below in paper format to the DELYSIA head office) if you wish to receive a refund within 14 days of delivery.
For the attention of DELYSIA Customer Service
I hereby inform you that I withdraw my agreement for the subscription of the contract for the purchase of the Products below:
Name(s) of product(s):
Delivered on:
Client name :
Order number :
Customer address:
Date of the order :
Signature of the user [if in paper form]:
Passion for Youth: The Origin of DELYSIA
At the age of 14, Delphine began to sew her own bikinis by hand from unusual fabrics such as jeans. Already so young, her creativity, her desire to have unique pieces with a style that resembles her, pushed her to customize them. This is how the genesis of the DELYSIA brand was born. But it was at the beginning of the summer of 2020 that the founder decided to transform her passion into an entrepreneurial adventure.
THE ART OF LIVING AT THE BEACH
Of Mediterranean origin, living in Aix en Provence, Delphine has always spent her summers in her family home by the sea, according to the art of beach living. For her, the swimsuit is the flagship fashion accessory of the summer, the symbol of a passionate life, which she loves to lead. It must be up to every woman.
AN ODE TO WOMEN
DELYSIA is an ode to women… Starting with ELYSIA, her daughter, from whom the name of the brand was born, by communion of their two first names, as a symbol of the unconditional love they have for each other. Delphine wishes to give back to each woman, her confidence in herself and in her potential, to dare to be herself in all circumstances. Each woman is unique… And must feel it. This is why Delphine develops charismatic and unique fashion pieces through their personalization.